At FIBU, we understand that sometimes plans change. Our goal is to make cancellations and order adjustments as smooth and hassle-free as possible.
Cancellation & Change Timeframe
You may cancel or change your order within 4 hours of purchase, provided your order has not yet been processed or shipped.
After this window or once the order is in fulfillment, we are unable to make changes or cancellations.
Fees & Eligibility
- No cancellation fees if your request is submitted within the 4-hour window.
- No charge for changes in size, color, quantity, or shipping address if the order is not yet processed.
How to Submit a Request
To cancel or modify your order:
- Email us at [email protected] with your order number and requested changes.
- Our support team will respond within 24 hours to confirm the status and assist you.
Important Notes
- Orders already processed, packed, or shipped cannot be canceled or changed.
- For additional concerns after shipment, please refer to our Return & Refund Policy.
